Privacy Policy
This Privacy Policy explains how Fine Stitch handles personal data when visitors use the website, make enquiries, book appointments, or request tailoring, alteration, remodelling, or upcycling services. It applies to information processed in connection with our online and appointment-led operations in Navi Mumbai.
Data We Collect
We may collect identification and contact details, garment and project information, appointment and fitting details, communication records, payment-related information, and technical data such as device, browser, and usage information. Where needed for a tailoring or remodelling project, we may also process measurements, photographs, notes about fabric condition, and instructions relating to fit, design approval, collection, and aftercare.
How We Collect Data
We receive data from website forms, phone or email enquiries, fitting appointments, project discussions, and collection or payment interactions. We may also generate internal records from assessment notes, quotation details, design approvals, work progress, and service history. Technical information may be collected automatically when the website is used.
Cookies We Use
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how pages are used. Cookies are used for security, performance, and service improvement purposes. We do not use cookies to collect more information than is reasonably needed for those purposes.
Cookie Controls
Users may manage cookies through their browser controls and, where available, site-level preferences. Blocking some cookies may affect form submission, session continuity, or other website functions. We do not rely on cookie settings to override legal or operational requirements for processing necessary information.
Your Rights
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or clarify the scope of the request. If a request cannot be fully granted, we will explain the reason where required by law.
Data Retention
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymise it where practicable. Some records may be kept longer if necessary for compliance, security, or legitimate business administration.
Policy Changes
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, unless a different effective date is stated. Where a change is material, we may provide additional notice through the website or by direct communication if appropriate.
Contact Information
How We Use Data
We use personal data to respond to enquiries, arrange appointments, assess garments and materials, prepare quotations, record design approvals, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, operate and secure the website, and meet legal obligations. We may also use data to communicate about a project, including fit reviews, completion notices, and related service updates.
Service Providers
We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or other operational tasks. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures. We do not sell personal data.
Legal Disclosures
We may disclose personal data to courts, regulators, law enforcement, tax authorities, or other public bodies when required to comply with legal obligations, respond to lawful requests, protect rights, or address fraud, security, or safety concerns. We may also share information where necessary to establish, exercise, or defend legal claims.